How to apply for the Certificate of Good Conduct

Certificate of Good Conduct is also referred to as Police Clearance certificate. This document has become a basic requirement for many employers to ensure no employee has a criminal history

It is issued by Directorate of Criminal Investigation (DCI) and takes approximately 2 – 4 weeks to process before it is ready for pick up

Pre-requisites:

Internet Access
Mpesa Payment for the certificate
Filled in Form 24C

Here are the steps to follow to get your Certificate of Good Conduct:-

Visit the E-Citizen website here >> www.ecitizen.go.ke
Click Sign in, Fill in your ID and Password and click Login.
If you don’t have an account click on Create an account to create one
On the dashboard, Click on Get Service on the Directorate of Criminal Investigation (DCI) Menu and proceed to Make Application
Click on the Police Clearance Certificate (adult option). Fill out the details requested on the application form then click on Continue
Submit the information and select a payment method of your choice and make payment as per the instructions shown
Once you have made your payment and received confirmation of the same on your mobile phone, you can then complete your application by clicking on ‘Complete’
Download the C24 form and 2 copies of the payment receipt. Present your original ID and its photocopy (or birth certificate for minors), two (2) copies of the online payment invoice and one (1) copy of the C24 printed on both sides to DCI headquarters or regional police headquarters or Huduma Centre.
Allow your fingerprints and palm prints to be recorded on the prescribed fingerprint form C24.